Frequently Asked Questions
What are the licensing terms?
You can view our licensing terms here.
How do I get my files?
Once your order has been paid your download links will be available to you immediately after the check out. You do not need to wait for us to approve or email any files.
What file formats will I receive?
All files are usually downloadable as a single ZIP file that includes all the design files.
Our SVG Cut files come in the following formats:
Our sublimation files come in PNG and JPG format.
Please check the description before purchasing to confirm the exact file formats that are included.
How many times can I download my purchased file?
Your purchase is available to be downloaded up to five times for an unlimited time. If you do need to download the file again once you have exceeded the download limit please contact us and we will look at extending your ability to download your purchases.
What is your refund policy?
Due to the digital nature of the designs we are unable to offer refunds once the purchased files have been downloaded. If you haven’t downloaded any files yet after purchasing please contact us for a refund.
What can I do if I have any other questions?
No problem at all! You can contact us through our contact form and we will get back to you as soon as possible.